Toyota Dealers Nationwide have begun fixing accelerator pedals on recalled vehicles

Written by Johnathan Bodily

Import - Toyota

TORRANCE, Calif., February 5, 2010 – Toyota Motor Sales (TMS) U.S.A., Inc., today announced that Toyota dealers nationwide have received the parts, information and training they need to fix accelerator pedals in recalled Toyota Division vehicles, and that repairs on involved vehicles have begun. The actual repair requires about 30 minutes of work.

The company also announced that it has begun mailing letters to owners of recalled vehicles to let them know when to bring their vehicles into a dealership. Owners will only receive a letter if their vehicle is involved in the recall. Upon receipt of a notification letter, owners will be asked to contact a local Toyota dealership to schedule an appointment to have their vehicle fixed.

“Nothing is more important to us than the safety and reliability of the vehicles our customers drive, and we are determined to live up to the high standards people have come to expect from Toyota over the past 50 years,” said Jim Lentz, president and Chief Operating Officer, TMS. “Everyone at Toyota is focused on making this recall simple and trouble-free for our customers,” he said.

“We’re working hard to ensure that our dealers have the resources and support they need to make sure our customers get their cars fixed quickly,” Lentz added. “The parts have been shipped, the dealers are trained, and they are already making the repairs. Many of our dealers are working extended hours – some 24/7– and adding service technicians and other staff to complete the recall campaign as conveniently as possible. I appreciate the efforts that our dealers are making to take care of Toyota owners.”

Toyota’s engineers developed and rigorously tested a solution to address the potential for sticking accelerator pedals that is both effective and simple. A precision-cut steel reinforcement bar will be installed into the accelerator pedal assembly on affected vehicles, thereby eliminating the excess friction that has caused pedals to stick in rare instances.

Toyota Dealers Going Above and Beyond to Take Care of Customers, Rebuild Confidence and Trust
Toyota dealers across the country are taking extra steps to support customers during this recall.

Many Toyota dealers will offer extended service hours, and some are planning to stay open 24 hours a day until all customer vehicles have been fixed. Others are adding greeters to their service drives, dedicating body shop capacity to expedite repairs, providing free car washes and oil changes, increasing owner communication and providing complimentary maintenance service, among other customer-focused activities.

To support these efforts, Toyota is sending checks of between $7,500 and $75,000 to its dealers in acknowledgement of the additional costs they are assuming to make it easier for customers to have the necessary repairs done quickly and conveniently.

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